How To Connect Lake.com and Zeevou

1. Log in to Lake.com and ensure you’re in the Host view.
   • You can check this by hovering over the “Me” menu in the top right-hand corner and seeing that “Host” is toggled on.
2. In the “Me” menu, click on “Integrations.”
3. On the Integrations page, scroll down to find Zeevou’s listing and click “Connect.”
4. Review the data that will be synchronized between Lake and Zeevou and click “Approve.”
5. Enter your API key provided by Zeevou.
   • If you need to get your API key, visit Hostfully > Settings > Zeevou API
   • Click Create to create a new API key
   • Copy the API key and enter it into Lake.com
6. Verify that data is synchronized by checking to see if listing information and calendars are accurate on both Lake.com and in the master calendar in Zeevou.

What Data Gets Synchronized Between Lake.com and Zeevou

The data that will get synchronized between Lake and Zeevou includes:

• First name, last name, profile picture, email address, and phone number
• Listing information such as name, address, and description (access and modify)
• Listing calendar (access and modify)
• Reservations (access and modify)
• Guest’s first name and profile picture (access)
• Messages (access and respond)

Benefits of Connecting Lake.com and Zeevou

Connecting Zeevou with Lake.com offers numerous benefits for vacation rental property managers, including the ability to streamline operations, enhance guest experiences, and optimize property management processes.

Centralized Management: 

By integrating Lake.com with Zeevou, property managers can manage their listings, reservations, and guest communications from a single platform. Zeevou’s Channel Manager synchronizes calendars across multiple platforms like Airbnb, Booking.com, and Vrbo, reducing the risk of double bookings and ensuring real-time availability updates​ .

Automation and Efficiency

Zeevou provides powerful automation tools that can significantly reduce the time spent on repetitive tasks. For example, you can automate guest messaging, reservations, cleaning schedules, and payment processing. This ensures a smoother operation and allows property managers to focus on delivering excellent guest experiences rather than managing daily administrative tasks.

Enhanced Reporting and Analytics

Zeevou offers detailed reporting and analytics features that help property managers make data-driven decisions. Managers can optimize pricing strategies and improve operational efficiency by analyzing occupancy rates, revenue, and guest feedback.

Scalability

Zeevou is designed to scale with your business. Whether you manage a few properties or an extensive portfolio, the platform can handle increasing demand without compromising performance. This scalability is crucial for property managers looking to expand their operations without adding complexity.

Seamless Guest Experience

The integration also enhances the guest experience by ensuring consistent communication and easy access to essential information. Automated messaging through Zeevou ensures that guests receive timely and relevant information throughout their stay, which can lead to higher satisfaction and better reviews.

Troubleshooting a Connection Between Zeevou

To troubleshoot access issues between Lake.com and Zeevou, you can follow these steps:

1. Check Connection Status

• Verify Integration: Ensure that the integration between Lake.com and Zeevou has been correctly set up. You can check the Channel Manager on Zeevou to see if Lake.com is listed as a connected channel. If not, you may need to reconnect the accounts​.
• Authentication: Double-check that all authentication details (API keys, usernames, passwords) are correctly entered. Incorrect credentials can cause access issues.

2. Review API and Permissions

• API Permissions: Ensure that the API permissions are correctly configured on both Lake.com and Zeevou. Both platforms need to have the right level of access to exchange data. Permissions may include access to reservations, listings, calendars, and messaging systems​.
• API Connection Logs: Check the API connection logs for any errors. This can often provide clues if there’s a specific issue with transferring data between the two systems.

3. Test the Connection

• Manual Sync Test: Try manually syncing data between the two platforms. For instance, update a property listing on Lake.com and see if the change reflects in Zeevou.
• Check Data Sync: Look for any discrepancies in the data that is being synced (e.g., reservations, calendar availability). If specific data isn’t syncing, it may point to a specific issue with the integration.

4. Network and Browser Issues

• Clear Cache: Sometimes, browser cache issues can prevent proper access or display of integration pages. Clear your browser cache and cookies and try reaccessing the integration.
• Firewall/Network Settings: Ensure your network or firewall settings aren’t blocking the API connections between Lake.com and Zeevou. Some network settings might prevent the necessary communication.

5. Update or Reinstall

• Update Software: Ensure that both Lake.com and Zeevou are running the latest software versions. Outdated software can sometimes lead to compatibility issues.
• Reinstall Integration: If other troubleshooting steps fail, try disconnecting and reconnecting the integration. This can often reset any issues caused by a faulty initial connection setup.

6. Contact Support

• Zeevou Support: If the issue persists, contact Zeevou’s customer support team. They offer support via email, live chat, or phone and can provide insights into any ongoing issues or system outages​.
• Lake.com Support: Similarly, contact Lake.com’s support to see if there are any known issues or to request assistance with the integration process.

Learn More About Zeevou

Zeevou is a global community that helps you grow your hospitality business through cutting-edge automation, industry-leading training, and world-class support. Zeevou is a community that relies on the power of its members to share their experiences with others. In Zeevou Global Community, we produce the best software available on the market today, we support our hosts enthusiastically, and we hope our clients will help us spread the word of our services to other hosts and guests, so we can grow together. Our basic service is better than what you get from Airbnb, Booking.com, VRBO or any of hundreds of other listing sites. Providing upgrades for hosts is the icing on the cake, and we charge for the icing. There are no service fees for booking through Zeevou’s basic service, and hosts can communicate directly with guests prior to booking, as well as during and after a stay. We don’t hold communication with customers to our chest like a card shark. This will benefit the best hosts most because your good name will bring your guests back directly to you, not to another service where you pay a high commission for their advertising.

Learn more about Zeevou