How To Connect Lake.com and Tokeet
- Log in to Lake.com and ensure you’re in the Host view.
- You can check this by hovering over the “Me” menu in the top right-hand corner and seeing that “Host” is toggled on.
- In the “Me” menu, click on “Integrations.”
- On the Integrations page, scroll down to find Tokeet’s listing and click “Connect.”
- Review the data that will be synchronized between Lake and Tokeet and click “Approve.”
- Enter your API key provided by Tokeet.
- If you need to get your API key, visit Tokeet > Settings > Tokeet API
- Click Create to create a new API key
- Copy the API key and enter it into Lake.com
- Verify that data is synchronized by checking to see if listing information and calendars are accurate on both Lake.com and in the master calendar in Tokeet.
What Data Gets Synchronized Between Lake.com and Tokeet
The data that will get synchronized between Lake and Tokeet includes:
- First name, last name, profile picture, email address, and phone number
- Listing information such as name, address, and description (access and modify)
- Listing calendar (access and modify)
- Reservations (access and modify)
- Guest’s first name and profile picture (access)
- Messages (access and respond)
Benefits of Connecting Lake.com and Tokeet
Connecting Tokeet with Lake.com offers numerous benefits for vacation rental property managers, including the ability to streamline operations, enhance guest experiences, and optimize property management processes.
Centralized Management:
By integrating Lake.com with Tokeet, property managers can manage their listings, reservations, and guest communications from a single platform. Tokeet’s Channel Manager synchronizes calendars across multiple platforms like Airbnb, Booking.com, and Vrbo, reducing the risk of double bookings and ensuring real-time availability updates .
Automation and Efficiency
Tokeet provides powerful automation tools that can significantly reduce the time spent on repetitive tasks. For example, you can automate guest messaging, reservations, cleaning schedules, and payment processing. This ensures a smoother operation and allows property managers to focus on delivering excellent guest experiences rather than managing daily administrative tasks.
Enhanced Reporting and Analytics
Tokeet offers detailed reporting and analytics features that help property managers make data-driven decisions. Managers can optimize pricing strategies and improve operational efficiency by analyzing occupancy rates, revenue, and guest feedback.
Scalability
Tokeet is designed to scale with your business. Whether you manage a few properties or an extensive portfolio, the platform can handle increasing demand without compromising performance. This scalability is crucial for property managers looking to expand their operations without adding complexity.
Seamless Guest Experience
The integration also enhances the guest experience by ensuring consistent communication and easy access to essential information. Automated messaging through Tokeet ensures that guests receive timely and relevant information throughout their stay, which can lead to higher satisfaction and better reviews.
Troubleshooting a Connection Between Tokeet
To troubleshoot access issues between Lake.com and Tokeet, you can follow these steps:
1. Check Connection Status
- Verify Integration: Ensure that the integration between Lake.com and Tokeet has been correctly set up. You can check the Channel Manager on Tokeet to see if Lake.com is listed as a connected channel. If not, you may need to reconnect the accounts.
- Authentication: Double-check that all authentication details (API keys, usernames, passwords) are correctly entered. Incorrect credentials can cause access issues.
2. Review API and Permissions
- API Permissions: Ensure that the API permissions are correctly configured on both Lake.com and Tokeet. Both platforms need to have the right level of access to exchange data. Permissions may include access to reservations, listings, calendars, and messaging systems.
- API Connection Logs: Check the API connection logs for any errors. This can often provide clues if there’s a specific issue with transferring data between the two systems.
3. Test the Connection
- Manual Sync Test: Try manually syncing data between the two platforms. For instance, update a property listing on Lake.com and see if the change reflects in Tokeet.
- Check Data Sync: Look for any discrepancies in the data that is being synced (e.g., reservations, calendar availability). If specific data isn’t syncing, it may point to a specific issue with the integration.
4. Network and Browser Issues
- Clear Cache: Sometimes, browser cache issues can prevent proper access or display of integration pages. Clear your browser cache and cookies and try reaccessing the integration.
- Firewall/Network Settings: Ensure your network or firewall settings aren’t blocking the API connections between Lake.com and Tokeet. Some network settings might prevent the necessary communication.
5. Update or Reinstall
- Update Software: Ensure that both Lake.com and Tokeet are running the latest software versions. Outdated software can sometimes lead to compatibility issues.
- Reinstall Integration: If other troubleshooting steps fail, try disconnecting and reconnecting the integration. This can often reset any issues caused by a faulty initial connection setup.
6. Contact Support
- Tokeet Support: If the issue persists, contact Tokeet’s customer support team. They offer support via email, live chat, or phone and can provide insights into any ongoing issues or system outages.
- Lake.com Support: Similarly, contact Lake.com’s support to see if there are any known issues or to request assistance with the integration process.
Learn More About Tokeet
Tokeet is focused on helping you run your vacation rental business, across all your marketing channels including Airbnb, Booking.com, Expedia, your own website, and many others. Once you configure your Tokeet account, your vacation rental business starts to flow beautifully through the Tokeet system.