Hammond Haven, Luxury Log and Timber Cottage on Jack Lake
Apsley, Ontario
- 12
- 5
- 3
We help you plan a perfect holiday
How it works
Learn how easy it is to book your perfect lake house or start hosting with us.
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Guest center
From booking to checkout, we make sure your stay is seamless and enjoyable.
Host center
Share your lake house and earn extra income. Our tools make hosting easy and rewarding.
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Frequently asked questions
Lake is an online marketplace connecting people who want to rent out their homes with people looking for accommodations in specific locales. It allows homeowners (known as ‘hosts’) to list their lakefront properties and vacation rentals, which can range from a single room to an entire house, and provides travelers (referred to as ‘guests’) various rental options that differ from traditional hotel stays. Lake offers a unique experience by allowing guests to stay in local homes, which can provide a more personal and authentic experience of the destination.
To use Lake, you create an account on the platform. As a guest, you can search for properties based on your destination, travel dates, number of guests, and other preferences. The platform displays a list of available properties with descriptions, photos, reviews from previous guests, and pricing. Once you find a suitable property, you can book it through the platform, which handles the transaction securely. Hosts have the option to accept or decline the booking. After the stay, hosts and guests leave reviews for each other, fostering trust within the community.
Lake offers a wide variety of properties to suit different needs and preferences. We provide a range of cabins, cottages, and homes, all within a 15-minute drive from a lake, catering to families and groups looking for unforgettable lakeside experiences.
Our platform caters to different budgets, group sizes, and travel purposes, whether a family reunion, romantic getaway, or solo adventure. Each listing provides detailed information about the amenities, such as a WiFi, hot tub, jacuzzi, fire pit, or game room, the location from lake cabins, chalets, or guest houses, and access to water sports such as kayaks and biking – everything you could want for a family getaway or family vacation.
Rental properties offer beautiful views of the lake, often with access directly from a private dock, or perhaps you’ll be close to the water’s edge with a private cabin rental offering your own secluded hideaway.
Check-in, enjoy the lake life, then check-out only to come back again next season. Lakefront homes offer water views year-round and a unique experience with each season.
Lake prioritizes safety for both guests and hosts. The platform offers multiple safety features, including verified profiles, a secure messaging system, and a review system where guests and hosts rate each other after their stay. In some countries, Lake conducts background checks on hosts and guests. In case of emergencies or issues, Lake provides customer support, and in certain situations, it offers rebooking assistance or refunds. However, as with any online transaction, users are advised to exercise caution and common sense, such as reviewing host profiles and reading past guest reviews.
As a host, you can choose from different cancellation policies on Lake, ranging from flexible to strict. These policies define the refund amount a guest can expect if they cancel their booking. The cancellation policy for each listing is clearly mentioned on the property’s page, and guests should read and understand it before booking. The policy outlines the deadlines and refund amounts applicable in case of cancellation. Additionally, Lake has an Extenuating Circumstances policy that covers unexpected events like natural disasters or pandemics. This policy offers more lenient cancellation terms.
When booking a property on Lake, there are several fees you should be aware of. First, in addition to the rental price set by the host, Lake charges guests a 3% service fee. This fee is calculated as a percentage of the total booking cost. Some hosts may also charge extra cleaning fees, additional guests, or security deposits. These fees should be clearly outlined in the property’s listing details, so be sure to review the total cost breakdown before confirming a booking to understand all the charges involved.
On the host’s side, Lake charges a 5% platform fee, which is deducted from the booking’s subtotal.
Lake’s secure messaging system is the primary mode of communication with hosts. Once you have made a booking, you can use this system to contact the host directly for any inquiries or special requests. To ensure that there is a record of all interactions, it is recommended that you communicate all details through Lake’s platform. This record can be helpful in case any dispute or issue arises. This communication system is designed to provide privacy and security for both guests and hosts.
After every stay, both the host and guest can review each other. These reviews are visible on the user’s profile and the property’s listing page. They cover various aspects such as cleanliness, accuracy of the listing, communication, and overall experience. This system helps build trust within the community by providing honest feedback and insights from previous stays. Guests are encouraged to leave detailed and fair reviews to assist future travelers.
If you encounter any issues during your stay, the best action is to communicate with the host and try to resolve the issue. If the problem cannot be resolved with the host or is serious, you can always contact Lake’s customer service team for assistance. Lake provides email support and a toll-free line at 1-833-640-3240. The customer service representatives at Lake are always ready to help mediate between the guest and host, offer rebooking options, or process refunds depending on the situation and Lake’s policies.